FAQs

Frequently Asked Questions

At Adeline, we pride ourselves on being a small, family business that values the personal touch both in-store and online. Although we may not meet face-to-face, we're always here to assist you with any questions regarding sizing, fit, or styling. Don't hesitate to reach out to us via phone at XXXXXXXXX or send an email to info@adelinefashion.com. Our dedicated stylists are ready to assist you.

In the meantime, please explore the answers to some common questions below:

SIZING

How do I determine my size? We're in the process of updating our sizing charts. Visit the 'Size Chart and Fit' tab on the product page for detailed garment measurements. We recommend comparing these with a similar item you own to find your best fit.

If you need guidance or can't find the size chart for your item, contact us at XXXXXXXX (Monday-Friday, 9 am-5 pm PST) or message us through the chat box in the bottom right corner of our website. We're here to help with any fit or styling queries.
When will my order ship? You'll receive an email notification with a tracking number once your order has been shipped. Please note, orders with multiple items might be shipped separately, and each shipment will have its own tracking number.

All orders are shipped via FedEx and cannot be delivered to PO boxes.
Do you offer international shipping? Absolutely! International shipping is available. Please be aware that the purchaser is responsible for shipping, duty, and tax fees, which vary by country. Orders are shipped via FedEx, unless other arrangements are requested. The purchaser is responsible for all inbound and outbound fees for bounced packages.

Please allow up to 5 business days for order processing. First-time online orders qualify for a $12 shipping cost refund after purchase.
What is your refund policy? Refunds may take up to 10 business days to process. The original payment method will be fully refunded (excluding any shipping costs associated with the order) for the value of the item(s). After the refund is processed, please allow 3-5 business days for the funds to reappear in your account.

CONTACT US

Have a question or need to get in touch? Feel free to call us at XXXXXXXXX, send an email to info@adelinefashion.com, or leave us a message below! We're here to assist you in any way we can.